Consumers have fourteen-days to withdraw.
Right of withdrawal
You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period is fourteen days from the date on which you or a representative from your third party other than the carrier and the goods have taken possession of or has.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and, in any event, not later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.
The right of revocation does not exist in the following contracts:
- Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out and return this form)
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in the case of a notification on paper)
If you finance this contract through a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is especially true if we are your lender or if your lender uses it to fund our participation. If the loan has already been received by us upon the revocation taking effect, your lender will act in relation to you in respect of the legal consequences of the revocation or return in our rights and obligations under the contract financed. The latter does not apply if the present contract deals with the acquisition of financial instruments (eg securities, foreign exchange or derivatives).
If you want to avoid a contractual binding as much as possible, you make use of your right of revocation and also revoke the loan agreement if you are entitled to a right of revocation.
Different return shipping costs for Germany
We bear the direct costs of returning the goods if the return is made within Germany.
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. Log into your customer account and print out the return label. You can hand in the return in a parcel shop of the respective provider in Germany.