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Privacy Policy

Privacy Policy

Responsible for the data processing is:
Ralf insert
Esbecker street 1-5
31020 Salzhemmendorf
Germany
This e-mail address is being protected from spambots To display JavaScript must be turned on!

Telephone: 49 (0) 5153 - 94 10 0

We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our website without giving any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in a correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. All access data will be deleted no later than seven days after the end of your visit to the website.

 Hosting

The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise stated in the present data protection declaration, all access data and all data that are collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

2. Data processing for contract processing, establishing contact and opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order or when you contact us (e.g. using the contact form or email). Mandatory fields are marked as such, because in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without them. Which data is collected can be seen from the respective input forms. We use the data you provide to process contracts and to process your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR.
Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and after expiry of the retention periods under tax and commercial law in accordance with Art. 6 Para. 1 S. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data beyond this that is permitted by law and about which we will inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function provided in the customer account.

3. Data processing for the purpose of dispatch processing

To fulfill the contract according to Art. 6 Para. 1 S. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

The same applies to the transfer of data to our manufacturers or wholesalers in those cases in which they take over the shipping for us (drop shipping). These are considered shipping service providers in the sense of this data protection declaration.

4. Data processing for payment processing

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us in the context of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves the fulfillment of the contract according to Art. 6 Para. 1 S. 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or through a technical integration in the ordering process. The data protection declaration of the respective payment service provider applies in this respect.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

4.2 Data processing for the purpose of fraud prevention and the optimization of our payment processes

If necessary, we give our service providers further data, which they use together with the data necessary for processing the payment as our contract processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of contested payments, support of accounting). According to Art. 6 Para. 1 S. 1 lit. f GDPR to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in our protection against fraud and in efficient payment management.

4.3 Purchase in installments

When selecting the payment method "hire purchase" and granting the data protection consent required for this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with the data required for transaction processing (article, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time) for the purpose of processing this payment method to our partner PayPal (Europe) S.à rl et Cie, SCA, 22- 24 Boulevard Royal, L-2449 Luxembourg, Luxembourg.
In order to verify the identity or creditworthiness of the customer, our partner carries out inquiries and information with publicly accessible databases as well as with credit reporting agencies. The providers, for which information and, if necessary, creditworthiness information are obtained on the basis of mathematical-statistical procedures, as well as further details on the processing of your data after transmission to our partner PayPal (Europe) S.à rl et Cie, SCA can be found in their privacy policy can be found here: https://www.paypal.com/web/sapapps/mpp/ua/privacy-full?locale.x=en_US
Our partner PayPal (Europe) S.à rl et Cie, SCA uses the information received about the statistical probability of default in payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You have the opportunity to express your point of view by contacting our partner PayPal (Europe) S.à rl et Cie, SCA and to contest the decision. The consent given to the transfer of data in the order process can be revoked at any time, even without giving reasons, with effect for the future.

5. Advertising by email

 Sending rating requests by email

If you give us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we will use your e-mail address to request you to submit an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided in the review request.

The evaluation requests may also be sent by our service provider Trusted Shops as part of processing on our behalf. Trusted Shops also uses service providers from the USA. An adequate level of data protection is ensured. You can find further information on data protection at the Trusted Shops here.. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

6. Cookies and other technologies

 General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information and information about your use of our website (e.g. information about the content of the shopping cart). In the context of a weighing of interests, this serves predominantly legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR.

The cookie settings for your browser can be found under the following links: Microsoft Edge ™ / Safari ™ / Chrome ™ / Firefox ™ / Opera ™

 Other providers of web analysis and online marketing services

 Zendesk live chat tool

If you want to contact the live chat tool Zendesk the data you voluntarily enter there (name, email address, message) will be processed by us in accordance with Art. 6 Para. 1 S. 1 lit. In addition, the use of this tool serves to safeguard our predominantly legitimate interests in effective and improved customer communication in accordance with Art. 6 Para. 1 S. 1 lit. The data will then be deleted. The live chat tool is provided by Zendesk, Inc., 1019 Market Street, San Francisco, CA 94103, USA, which works on our behalf. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

7. Integration of the Trusted Shops Trustbadge

To display our Trusted Shops seal of approval and any collected reviews as well as to offer the Trusted Shops products for buyers after placing an order, the Trusted Shops Trust Badge is included on this website.

This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in an optimal marketing by facilitating a secure purchase in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. The Trustbadge and the services advertised therewith are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided as part of a order processing by a CDN provider (Content Delivery Network). Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. Further information on the data protection of Trusted Shops GmbH can be found here here..

When the Trustbadge is called, the Web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. Individual access data is stored for analysis of security issues in a security database. The logfiles are automatically deleted no later than 90 days after creation.

Additional personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered for use. The contractual agreement between you and Trusted Shops applies. For this purpose, an automatic collection of personal data from the order data takes place. Whether you as a buyer are already registered for product use is automatically checked against a neutral parameter, the one-way crypto-hashed e-mail address. The e-mail address will be converted into this hash value, which is not to be decrypted for Trusted Shops, prior to transmission. After checking for a match, the parameter is automatically deleted.

This is for the fulfillment of our and Trusted Shops' predominant legitimate interests in the provision of each coupled to the specific order buyer protection and the transaction valuation services acc. Art. 6 para. 1 p. 1 lit. f DSGVO required. Further details, including the objection, can be found in the Trusted Shops Privacy Policy above and in the Trustbadge.

8. Social media

8.1 Social plugins from Facebook, Twitter, Instagram, Whatsapp

Social buttons are used by social networks on our website. These are only integrated into the page as HTML links so that no connection is established with the servers of the respective provider when you visit our website. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can press the Like or Share button, for example.

8.2 Our online presence on Facebook, Twitter, Instagram, Youtube

Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR to the respective social media operator, when you visit our online presence on the social media mentioned above, your data is automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this. The detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your related rights and setting options to protect your privacy can be found in the data protection information of the providers linked below. If you still need help in this regard, you can contact us.

Facebook is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually sent to a Facebook server, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here..

Twitter is an offer from Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transmitted to and stored on a server operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

Instagram is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually sent to a Facebook server, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting an Instagram fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here..

YouTube is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to and stored on a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

9. Contact options and your rights

As a victim, you have the following rights:

  • according to Art. 15 DSGVO, the right to demand information on the personal data processed by us in the scope specified therein;
  • in accordance with Art. 16 DSGVO, the right to demand immediate correction of incorrect or completed personal data stored with us;
  • according to Art. 17 DSGVO the right to demand the deletion of your personal data stored by us, unless further processing
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • required to assert, exercise or defend legal claims;
  • according to Art. 18 DSGVO the right to demand the restriction of the processing of your personal data, as far as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you reject its deletion;
    • we no longer need the data, but you need it for asserting, exercising or defending legal claims or
    • You have objected to the processing in accordance with Art. 21 DSGVO;
  • In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
  • according to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

For questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of granted consent or objection to a particular use of data, please contact us directly via the contact details in our imprint.

Right of objection

To the extent that we process personal data as explained above in order to safeguard our legitimate interests, which are predominant in the context of a weighing up of interests, you can object to this processing with effect for the future. If the processing is for the purpose of direct marketing, you can exercise this right at any time as described above. Insofar as the processing takes place for other purposes, you are only entitled to a right of objection if there are reasons that arise from your particular situation.

After exercising your right to object, we will not further process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing of the assertion, exercise or defense of Legal claims serves.

This does not apply if the processing is for direct marketing purposes. Then we will not process your personal data for this purpose.

 

Privacy Policy created with the Trusted Shops Right copywriter in cooperation with FÖHLISCH lawyers.

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